FAQs
WHEN WILL MY ORDER SHIP?
Our products ship after 1-3 days after you placed the order.
WILL I GET AN EMAIL WITH MY ORDER DETAILS?
Yes! We will send you an email as soon as your order is placed summarizing all the details.
CAN I CANCEL MY ORDER?
Yes, as long as your order has not shipped, you can cancel your order. If the order has shipped, you can ship it back to us and once we receive it, we will fully refund you.
WHAT IS THE EXCHANGE/RETURN POLICY?
We want all our customers to be happy with our product and stand behind them 100%. If you are unhappy with your purchase, please let us know.
If you need to return an item:
Step 1: Select the Contact us tab and send us a message with your order # and name, with a subject of (Refund Request)
Step 2: List your product and why you want to return it
Step 3: Our team will contact you with our address to ship your item back.
Step 4: Ship your item back to us. Once we receive it, we will inspect it.
If all is good, we will fully refund your item.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards.
ARE THERE ANY ADDITIONAL FEES I HAVE TO PAY?
No handling/processing fees are ever charged.
MY ORDER WON’T GO THOUGH, HELP!
Ensure that the billing address you entered matches that of your credit card.
WHO SHIPS MY PACKAGE?
We offer UPS Ground or USPS Parcel service. When you place an order, we will estimate shipping charges based on the weight of your order. All weights will be rounded up to the next full pound.
HOW FAST IS THE DELIVERY TIME?
7-10 Days
OOPS – I PUT THE WRONG SHIPPING ADDRESS!
If you need to update your address, select the contact us tab and send us a message, if the order has not shipped, we can change the address for you.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Select the Contact us tab and send us a message with your order # and name, with a subject of (Damaged Product) and our team will contact you.
We do everything we can to make sure your customer experience is perfect. That said, things do happen and products get damaged during transit.
